District Manager

3 days ago

Houston, Texas, United States Public Storage Full time
Job Overview

As a District Manager at Public Storage, you will be responsible for leading a team of customer-facing employees to deliver exceptional customer experiences and drive sales. You will be passionate about operational excellence, developing and leading an effective team, and executing company strategies without compromising on customer experiences.

Key Responsibilities
  • Lead an Engaged Team:
    • Recruit, motivate, and retain a dedicated team of customer-facing employees.
    • Drive your team with effective communication and provide coaching on customer service and sales strategies.
  • Brand Ambassador & Operational Excellence:
    • Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards.
    • Oversee delinquent tenant processes, including auctions, by coaching your team to reduce delinquency rates and improve customer retention.
    • Conduct monthly property audits and ensure operational standards and safety compliance are met.
  • Deliver Outstanding Customer Service:
    • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management.
    • Address customer inquiries and concerns promptly in a professional manner.
    • Grow and Maintain a Robust Business:
      • Drive business forward using analytics to identify trends, develop, and implement strategies to capitalize on opportunities in your district.
      • Communicate effectively with customers, colleagues, and team members.
    Benefits
    • $109,000 first-year annual total compensation award opportunity, including base, guaranteed bonus (paid quarterly), and restricted stock units.
    • Second-year bonus potential increase to $20,000 performance-based bonus.
    • Participation in company stock program that includes dividends paid quarterly.
    • Internal promotional and career opportunities throughout the United States.
    • Extensive training and coaching plans – we want you to succeed.
    • Comprehensive group healthcare programs.
    • 401(k) with generous employer match.
    • Paid time off.
    • Monday through Friday work schedule.
    Qualifications
    • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
    • Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry.
    • Proven track record of top-tier performance.
    • Experience managing operational audits and payroll budgets.
    • Exceptional communication and time management skills.
    • Proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
    • Passion for sales and customer service excellence.
    • Bachelor's Degree preferred.
    • Weekend availability by telephone.
    • 5 work Saturdays per year required during peak season.

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