Customer Service Representative

6 days ago


Glen Burnie, Maryland, United States University of Maryland Medical System Full time

Job Summary:

The University of Maryland Medical System is seeking a skilled Customer Service Representative to join our team in the Telecommunications Department. As a Telecommunications Assistant, you will play a critical role in providing exceptional customer service to physicians and patients, utilizing your knowledge of telephone switchboard operations and practices.

Key Responsibilities:

  • Provide direct customer service to physicians and patients via telephone, utilizing strong oral communication skills and knowledge of correct business English.
  • Operate the telephone switchboard, handling incoming and outgoing calls with efficiency and professionalism.
  • Work effectively in a fast-paced environment, managing multiple tasks and priorities with minimal supervision.
  • Meet or exceed productivity standards, including typing at least 35 wpm.

Requirements:

  • High school degree or equivalent required.
  • Strong organizational skills and ability to work independently.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Confidentiality:

All information will be kept confidential according to EEO guidelines.



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