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Sales and Customer Service Representative

2 months ago

Glen Burnie, Maryland, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Customer Service: Provide outstanding customer service and help everyone feel valued and understood.
  • Program Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Client Growth and Retention: Help grow and retain a client base both in-person and through phone/email outreach.
  • Supporting Clinic Flow: Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Requirements
  • Education: High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Job Experience: Preferred job experience at Massage Envy and/or similar clinic environment.
  • Availability: Full-time availability (preferred).
  • Skills: Critical thinkers with excellent math and computer skills and the ability to multitask. Great people skills and the ability to establish positive relationships with guests.
What We Offer
  • Competitive Pay: Competitive base pay plus bonuses and commissions.
  • Benefits: Medical, dental, and vision plans. Matching 401K. Paid time off for full-time employees.
  • Training and Development: In-depth product and service training. A free massage, skincare, or stretch service each month. 30% off all products.