Healthcare Customer Service Associate

1 week ago

Glen Burnie, Maryland, United States Chase Brexton Health Care Full time

JOB SUMMARY:
As a vital member of our team, you will assist with the daily operations of our healthcare facility. Your responsibilities will include managing patient registrations, handling inquiries, and facilitating referrals as necessary. You will play a key role in ensuring that our patients receive high-quality services through adherence to established processes and standards.

PRIMARY RESPONSIBILITIES:

COMMUNICATION
* Respond to phone calls and inquiries, directing them to the appropriate department or initiating necessary follow-up actions.
* Welcome and guide patients, visitors, and sales representatives with professionalism and respect, delivering outstanding customer service.
* Manage incoming calls effectively, addressing patient requests and resolving complaints as needed.
* Understand and apply knowledge regarding insurance co-pays, deductibles, and related information.
* Identify and rectify errors, complete necessary documentation, and maintain organized logs and files.

TECHNOLOGY AND EQUIPMENT
* Register patients and ensure their records are accurate and up-to-date.
* Input confidential health and financial information into our systems accurately.
* Handle patient files, process record requests, and manage documentation for billing and legal purposes, ensuring compliance with all relevant regulations.
* Assist in scheduling walk-in patients.

COMPLIANCE AND QUALITY
* Adhere to federal and local regulations regarding patient privacy.
* Verify the identification of patients and/or guardians.

FINANCIAL RESPONSIBILITIES
* Collect patient payments, manage adjustments, and reconcile daily financial reports.

COLLABORATION
* Provide support in other areas as needed.
* Carry out additional tasks as directed by the lead representative or management.
* Foster open communication and positive relationships with colleagues.

SKILLS AND QUALIFICATIONS
Demonstrated ability to provide exceptional customer service by understanding and addressing patient needs.
Experience working with diverse patient populations.
Strong analytical and critical thinking skills for conflict resolution and problem-solving.
Proficient data entry skills with attention to detail in spelling, numbers, and dates.
Ability to organize, prioritize, and adapt work plans as necessary.

EDUCATION AND EXPERIENCE:
Required: High school diploma or equivalent.
Required: Minimum of one year in a customer service role.
Preferred: Experience in a healthcare setting and familiarity with Electronic Medical Records Systems.

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