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Medical Equipment Service Representative

2 months ago

Glen Burnie, Maryland, United States Rotech Healthcare Full time
Job Summary

We are seeking a dedicated Customer Service Representative to join our team at Rotech Healthcare Inc. In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Key Responsibilities
  • Assist with updating respiratory grids and ensuring accuracy and completeness of paperwork.
  • Communicate with patients/clients and referral sources to process questions and concerns in a timely manner.
  • Complete Standard Operating Procedures (SOPs) and Clinical Management Notes (CMNs), and document on tracking logs.
  • Comply with all applicable company policies and procedures to meet Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and company standards.
  • Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries.
  • Maintain referral logs and monitor office supplies.
  • Prepare deposits for locations on a weekly basis and prepare invoices for next-day routes.
  • Process paperwork, confirm tickets, input new patient set-ups, and assemble charts.
  • Provide service for all retail/walk-in equipment requests and technical assistance to customers.
  • Verify Medicare, Medicaid, and private insurance coverage information and work with outside agencies to resolve customer issues.
  • May be required to cover on-call, drive a company vehicle, and make deliveries to patient's homes.
Qualifications
  • Background investigation and drug screen (when applicable).
  • Valid driver's license in the state of residence with a clean driving record (when applicable).
Requirements
  • High school diploma or GED equivalent, required.
  • Experience with medical equipment, medical billing practices, and administrative record management, preferred.
  • One year of related work experience, preferred.
  • Medical terminology, preferred.
Skills and Competencies
  • Accurately perform simple mathematical calculations.
  • Effectively communicate in English, both oral and written.
  • Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
  • Maintain confidentiality, discretion, and caution when handling sensitive information.
  • Multi-task along with attention to detail.
  • Self-motivation, organized, time-management, and deductive problem-solving skills.
  • Work independently and as part of a team.
Machines, Equipment, and Technical Abilities
  • Email transmission and communication.
  • Internet navigation and research.
  • Microsoft applications; Outlook, Word, and Excel.
  • Office equipment; fax machine, copier, printer, phone, and computer and/or tablet.
Physical Demands
  • Lift and carry office equipment at times.
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment.
  • May be required to cover on-call, drive a company vehicle, and make deliveries to patient's homes.
  • Requires contact with patients and equipment with potential exposure to contagious pathogens.
  • Requires sitting, walking, standing, talking, and listening.
  • Requires close vision to small print on computer and/or tablet and paperwork.