Critical Call Center Agent
5 days ago
**Job Description:
Baylor Scott & White Health is committed to delivering exceptional patient care and service. As a CSC Customer Service Specialist, you will play a vital role in ensuring that our patients receive top-notch service and support throughout their healthcare journey.
**Key Responsibilities:)
- Customer Interaction: Engage with patients, family members, and staff to provide empathetic and compassionate service, addressing concerns and resolving issues promptly.
- Documentation and Data Entry: Accurately document customer interactions, work orders, and other relevant data in our electronic medical records system.
- Conflict Resolution: Utilize active listening, problem-solving, and conflict resolution skills to de-escalate tense situations and ensure customer satisfaction.
- Web and Email Response: Provide timely and accurate responses to patient inquiries and concerns via email and web-based platforms.
- Emergency Situation Assessment: Quickly assess and prioritize urgent situations, taking immediate action to address concerns and ensure patient safety.
**Required Skills and Qualifications:
- Excellent Interpersonal Skills: Possess strong verbal and written communication skills to interact with diverse patients, families, and healthcare professionals.
- English Language Proficiency: Ability to read, write, and speak fluently in the English language.
- Microsoft Office Suite Expertise: Proficient in using Microsoft Office software applications.
- Cognitive Abilities: Strong analytical and problem-solving skills to interpret complex information and make informed decisions.
**Compensation and Benefits Information:
- Annual Salary Range: $40,000 - $60,000
- Comprehensive Benefits Package: Includes health, wellness, retirement, education, and time-off benefits.
**Essential Requirements:
- Education and Experience: High school diploma or equivalent required; less than 1 year of experience preferred.
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