Contact Center Agent

3 weeks ago


Dallas, Texas, United States MCI Careers Full time
About the Role">

We are seeking a highly skilled Contact Center Agent to join our team in Dallas, TX.

Job Description:

">
  • Handle incoming customer calls and respond to their inquiries and concerns
  • Solve customer complaints and issues in a professional and timely manner
  • Upsell and cross-sell products and services to customers
  • Work collaboratively with other team members to achieve sales goals
  • Maintain accurate records of customer interactions
About MCI Careers">

MCI is a leading provider of business process outsourcing (BPO) solutions, helping companies deliver exceptional customer experiences. As a Contact Center Agent at MCI, you will have the opportunity to work with a dynamic team, learn new skills, and grow your career.

Key Responsibilities:

">
  • Resolve customer inquiries and issues via phone, email, or chat
  • Meet or exceed sales targets and performance metrics
  • Collaborate with internal teams to resolve complex customer issues
  • Participate in ongoing training and development programs to improve skills and knowledge

Requirements:

">
  • Bachelor's degree or equivalent experience required
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

">
  • Competitive salary: $15/hour
  • Ongoing training and development opportunities
  • Opportunities for advancement and career growth
  • Fun and collaborative work environment
  • Benefits package including medical, dental, and vision coverage

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