Inbound Call Center Agent

3 days ago


Dallas, Texas, United States ValorVIP Full time
About this Customer Service Role
We're looking for a talented and dedicated individual to join our team as an Inbound Call Center Agent at ValorVIP. In this role, you'll provide exceptional customer experiences through inbound calls, ensuring that every interaction is positive and productive. Our starting hourly rate is $13.10-$17.25, with opportunities for growth and advancement based on performance. You'll also enjoy comprehensive benefits, including medical, dental, and vision coverage options, paid time-off, and flexible scheduling.

Job Responsibilities
* Answer and respond to incoming customer calls in a friendly and professional manner
* Resolve customer complaints and issues efficiently and effectively
* Collaborate with internal teams to resolve complex customer issues
* Participate in ongoing training and development programs to enhance skills and knowledge
* Meet productivity and quality standards in all aspects of work

Requirements
* High school diploma or equivalent required; degree preferred
* 1-2 years of customer-facing experience in a contact center setting
* Excellent verbal and written communication skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong analytical and problem-solving skills

Career Advancement Opportunities
As a valued member of our team, you'll have access to numerous career growth opportunities, including promotions, new challenges, and professional development initiatives.
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