Healthcare Call Center Agent

3 weeks ago


Dallas, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is seeking experienced Healthcare Call Center Agents to join our team. As a Healthcare Call Center Agent, you will be responsible for providing exceptional customer service to patients, family members, and other external parties.

Job Summary:
  • Job Title: Healthcare Call Center Agent
  • Location: Dallas, TX
  • Pay: $17.50/hr
  • Schedule: Monday - Friday, 8:00am to 5:00pm

About the Position:

The successful candidate will have a minimum of 2 years of experience in call center operations, excellent written and verbal communication skills, and the ability to work collaboratively with others. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities:

  • Answer and respond to patient inquiries in a timely and professional manner
  • Provide accurate and efficient information to patients regarding their healthcare services
  • Schedule healthcare appointments and manage patient waitlists
  • Resolve patient complaints and concerns in a empathetic and professional manner

Requirements:

  • At least 2 years of experience in call center operations
  • Proof of flu vaccination
  • Tobacco-free facility (non-smoker required)
  • Stable work history (no job hoppers)
  • Healthcare experience preferred
  • Excellent written and verbal communication skills
  • Attention to detail and ability to prioritize activities
  • Experience with healthcare web-based applications
  • Ability to work collaboratively with others
  • High school diploma or GED required

Benefits:

  • A competitive salary of $17.50/hour
  • A comprehensive benefits package, including health insurance and paid time off
  • Ongoing training and development opportunities


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