Route Sales Representative

4 days ago


Melrose Park, Illinois, United States Farmer Brothers Full time
Job Summary

We are seeking a highly motivated and customer-focused Route Sales Representative to join our team at Farmer Brothers. As a key member of our sales team, you will be responsible for delivering exceptional customer service, selling and delivering coffee and tea products, and growing our business through new customer acquisition and retention.

Key Responsibilities
  • Sales and Service: Achieve assigned revenue goals by increasing products and categories sold to existing customers, executing pricing actions, and retaining current customers.
  • Customer Service: Ensure customers receive delivery and service as required, and resolve and/or escalate customer issues quickly to ensure customer satisfaction.
  • Product Delivery and Management: Deliver, replenish, and rotate beverage station products on each call, and ensure equipment is clean and in working order.
  • Business Development: Participate in all regional and company promotions, and identify and close distribution voids on core products to increase Revenue per Stop.
  • Customer Relationship Building: Build and maintain strong relationships with customers to retain existing business and identify new opportunities for growth.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2+ years of route delivery experience in a related customer service business-to-business field.
  • Skills: Mechanical aptitude with company hardware and software products, ability to lift and carry products weighing up to 50 lbs, and proficiency in assessing customer needs.


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