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Customer Service Representative

2 months ago

Melrose Park, Illinois, United States Insight Global Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and customers.

Key Responsibilities:

  • Assist customers and business partners via telephone and email to resolve issues and answer questions.
  • Handle customer complaints in a calm and professional manner, ensuring a positive experience for all parties involved.
  • Diagnose, assess, and resolve problems or issues in a timely and efficient manner.
  • Monitor progress of delivery routes and ensure timely completion of tasks.
  • Scan haul-away pods and verify stamps to ensure accuracy and compliance.
  • Process changes or cancellations to delivery orders in a prompt and professional manner.

Requirements:

  • Bilingual - Spanish & English
  • High school diploma
  • Microsoft Office experience
  • 1 year of customer service experience within a call center environment

About Us: Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. We are dedicated to providing a workplace where everyone feels valued, respected, and empowered to succeed.