Warranty Operations Analyst

3 months ago

Secaucus, United States ZT Systems Full time
About The Role

ZT Systems is looking for a thought leader who can identify, and subsequently drive to implement, changes in our entire warranty support and reverse logistics processes to optimize our business operations. This will include everything from how we package and ship material to a customer, track the delivery, ensure the timely return of customer parts, and how we resolve problems. The ideal candidate should have excellent communication skills, strong analytical skills, and experience working in a customer focused environment.

What You Will Do
  • Identify and complete improvement projects for various warranty models.
  • Collaborate with internal teams including Warehouse, RTV, Logistics, Field
  • Services, Finance, and Sales.
  • Coach less experienced team members to ensure the team consistently provides outstanding customer service.
  • Identify process deficiencies and customer concerns and proactively work to solve them.
  • Maintain accurate records of all warranty claims and resolutions.
  • Manage the warranty claims process, ensuring all claims are processed accurately and efficiently.
  • Develop and implement new policies and procedures to improve/automate the warranty claims process.
  • Follow up with both internal and external stakeholders to ensure all requests are resolved, using escalations when necessary.
  • Write standard operating procedures for the department.
  • Provide regular reports on warranty claim activity to management.
  • Identify recurring problems or delays and communicate the findings to affected parties.
What You Bring
  • Bachelor's degree or equivalent experience
  • 8-10 years relevant experience in warranty operations, customer service, or order processing
  • Advanced computer skills, and the ability to anticipate risks and problems.
  • The ability to master tasks and the willingness to learn new ones.
  • An ability to change priorities in a fast-paced environment.
  • A deep understanding of pleasing customers and resolving problems.
  • Good written and verbal communication skills with a high level of professionalism.
  • The candidate must work well with a high-performing team who are committed to supporting the company's exceptional growth rate.
  • Strong organizational skills and attention to detail.
About ZT Systems

At ZT Systems, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

When you join ZT, you'll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.

ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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