Retail Operations Supervisor
2 weeks ago
About Us:
At HomeGoods, we believe that style is always in abundance. Our mission is to provide those little surprises and extra touches that transform a house into a home.
Position Overview:
As a Retail Department Supervisor, you will play a pivotal role in fostering a highly-satisfied customer experience while cultivating customer loyalty. You will lead a team of Associates, providing training and mentorship to ensure excellence in all register transactions.
Key Responsibilities:
- Champion a customer-centric environment that promotes satisfaction and loyalty.
- Address customer inquiries and concerns in a timely manner.
- Keep Associates informed about customer feedback, goals, and company initiatives.
- Mentor and train Associates on company policies and procedures.
- Recognize and provide constructive feedback on performance.
- Maintain cash control measures and ensure compliance with labor laws.
- Coordinate register assignments and breaks for optimal coverage.
- Uphold cleanliness and organizational standards throughout the store.
- Monitor frontline equipment and communicate any issues to management.
- Ensure adherence to merchandising and operational standards.
- Promote a safe shopping environment by reporting hazards.
Qualifications:
- High School diploma or equivalent preferred.
- Flexible availability, including evenings and weekends.
- Strong team player with excellent interpersonal skills.
- Exceptional customer service abilities.
- Capable of lifting heavy merchandise with or without accommodations.
- Experience in a supervisory or coordinator role in retail is preferred.
Benefits:
- Associate discounts and various employee assistance programs.
- Eligibility for 401(k) contributions and matches.
- Access to medical, dental, and vision insurance options.
- Paid parental leave and vacation time.
- Opportunities for professional development and scholarship programs.
At HomeGoods, we embrace diversity and value the unique perspectives of all our employees. We are committed to providing reasonable accommodations to qualified individuals with disabilities.
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