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CRN Operations Supervisor

2 months ago

Plano, Texas, United States WorldLink Full time
Job Overview
TITLE: CRN Operations Supervisor

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a dynamic information technology firm leading the charge in digital transformation. Our expertise spans custom software development, cloud solutions, big data analytics, and cognitive computing, empowering businesses to leverage advanced technologies for enhanced value and growth.

We foster a culture that values collaboration, respect, and a balanced work-life ethos. At WorldLink, we encourage experimentation and continuous learning, ensuring our employees are at the forefront of their careers. We prioritize teamwork and are driven by a competitive spirit, grounded in humility and ambition. If you thrive in a vibrant, non-bureaucratic environment and are passionate about tackling challenges, WorldLink is the right fit for you.

WHO we're looking for:

We seek a CRN Operations Supervisor to oversee the planning, evaluation, direction, control, and coordination of Certified Re-Newed (CRN) operations. This role encompasses forecasting, planning, coordination, analysis, and management of operational activities related to the production and refurbishment of CRN devices, both locally and overseas.

Key Responsibilities:
  • Lead the Supply Chain Management (SCM) and Logistics teams dedicated to the CRN category.
  • Oversee the SCM processes with a comprehensive understanding of supply and demand forecasting, including the AP1/AP2 processes, utilizing the Global Supply Chain Management (GSCM) system for monitoring CRN device processing.
  • Conduct necessary internal and third-party audits, with potential travel for offsite work as required.
  • Collaborate with cross-functional teams (Project Management, Sales, Finance, Manufacturing, Refurbishment, Service Providers, Logistics, and Warehouse) to drive outcomes and implement new processes or programs as needed.
  • Identify opportunities to enhance awareness and understanding across the organization.
  • Work with management to establish risk mitigation strategies and address process gaps.
  • Operate independently and within a team to meet customer objectives, personal and team goals, while adhering to established timelines and specifications.
  • Engage in a variety of activities, including channel demand analysis, inventory management, production planning, work-in-progress oversight, packaging planning, order fulfillment, and delivery.
Required Qualifications:
  • 5-10 years of relevant experience, with a preference for candidates with operational experience.
  • Bachelor's degree in Engineering or Finance/Accounting is preferred.
  • Strong experience with SAP or similar enterprise resource planning systems is essential.
  • Proficient in business software applications, particularly MS Office Suite (Excel, Word, PowerPoint).
  • Experience with GSCM systems is advantageous.
  • Solid understanding of forward and reverse logistics processes.
  • Familiarity with refurbishment processes is a plus.
Essential Skills and Attributes:
  • Self-motivated and capable of thriving in both team-oriented and independent settings.
  • Detail-oriented with exceptional organizational skills.
  • Able to perform effectively in a fast-paced environment.
  • Exhibit discretion and limited supervision.
  • Proficient in planning, organizing, and prioritizing multiple tasks and projects.
  • Strong oral and written communication skills for diverse audiences.
  • Adept at interpreting complex information and simplifying it for clarity.
  • Ability to articulate logistics and process matters clearly in various formats.
  • Competent in analyzing and interpreting technical documentation.
  • Strong analytical skills for developing original analyses and reports.
  • Skilled in evaluating data to identify discrepancies and improvement opportunities.
  • Capable of gathering and analyzing data from multiple sources to create clear reports and presentations.
  • Proven ability to influence and clarify decisions among stakeholders.
  • Excellent planning and organizational skills for managing multiple projects simultaneously.
  • Ability to define objectives, identify tasks, and make informed decisions based on experience.
  • Review and interpret product development and marketing materials as necessary.
  • Develop and maintain strong working relationships across all levels of the organization.
Physical Requirements:

The physical demands outlined here are representative of those that must be met by employees to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, employees may be required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, and lift up to 20 pounds. Specific vision abilities required include the ability to distinguish objects and operate a computer for extended periods.

Work may involve time-sensitive deadlines and project management challenges, requiring flexibility in hours and occasional travel.

WHAT we'll offer:

During the interview process, our team will provide details about our competitive benefits and career development opportunities, including:
  • Medical Plans
  • Dental Plans
  • Vision Plan
  • Life & Accidental Death & Dismemberment Insurance
  • Short-Term and Long-Term Disability
  • Critical Illness and Accident Insurance
  • 401(k) Plan
WHAT you should know:

Our success is rooted in our people. We embrace diverse perspectives and value unique experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer, making employment decisions based on qualifications, merit, and business needs. We strive to maintain a diverse workforce and encourage applications from all individuals.