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Senior Technical Support Specialist

2 months ago

Denver, Colorado, United States Contact Government Services, LLC Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Contact Government Services, LLC. As a key member of our Information Technology department, you will be responsible for providing technical support and training to our clients and internal teams.

Key Responsibilities
  • Setup, monitor, and troubleshoot technical issues with web conferencing tools, including Skype for Business, WebEx, Team Meeting, and Adobe Connect.
  • Train over 100 users on the use of web conferencing tools and troubleshoot technical issues.
  • Diagnose and resolve issues with Zoom, including audio/video issues and link problems.
  • Set up and monitor WebEx training sessions and troubleshoot technical issues.
  • Provide technical support and training to clients and internal teams on the use of web conferencing tools.
Requirements
  • 4+ years of experience in technical support and training.
  • Demonstrated ability to set up and disable accounts.
  • Demonstrated ability to train over 100 users on the use of web conferencing tools.
  • Demonstrated ability to diagnose and resolve technical issues with web conferencing tools.
  • Undergraduate degree required.
  • Certified trainer in web conferencing, Adobe Connect, Skype for Business, and WebEx.
  • Must be a US Citizen and able to obtain a Public Trust security clearance.
Benefits
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Life insurance and 401k plan.
  • Flexible Spending Account (Health, Dependent Care, and Commuter).
  • Paid Time Off and observance of State/Federal Holidays.
About Us

Contact Government Services, LLC is an Equal Opportunity Employer. We value honesty, professionalism, and quality work. We offer a comprehensive benefits package and a commitment to solving the most challenging and dynamic problems in government innovation.