Service Desk Supervisor
5 days ago
Salary Estimate: $80,000 - $110,000 per year
About the Role:This is a challenging opportunity to lead a team of IT professionals and provide top-notch support services to our clients. As a Service Desk Supervisor, you will oversee the day-to-day operations of the help desk, identify and resolve complex technical issues, and ensure that service levels are met.
Responsibilities:- Leadership and Management: Supervise the work of other employees, provide guidance and training, and make personnel decisions related to hiring, performance, or disciplinary actions.
- Troubleshooting and Resolution: Identify, research, and resolve complex technical problems in a timely manner.
- Escalation Procedures: Create and manage escalation procedures to ensure that critical issues are addressed promptly.
- Documentation and Tracking: Document and track problems to ensure resolution and maintain accurate records.
- Collaboration and Communication: Coordinate with technical, professional, and service personnel to resolve problems and provide excellent customer service.
- Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
- Experience: 9+ years of experience in helpdesk/desktop support, managing technical personnel, and using ServiceNow platform and M365 products.
- Certification: ITIL v3 or later certification desired.
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Front Desk Supervisor
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Guest Services Supervisor
2 days ago
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Front Desk Customer Service Associate
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Hotel Operations Supervisor
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Guest Experience Supervisor
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Senior Help Desk Specialist
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Front Desk Care Representative
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Medical Assistant/ Front Desk Professional
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Parking Attendant Supervisor
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