Senior Help Desk Specialist

3 weeks ago


Herndon, Virginia, United States Twinn Intelligence Group Full time

At Twinn Intelligence Group, we're looking for an experienced Senior Help Desk Specialist to join our team in Herndon, VA. With an estimated salary of $90,000 - $120,000 per year, this role offers excellent compensation and career advancement opportunities.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, or chat
  • Analyze and resolve complex technical issues, escalating when necessary
  • Maintain accurate records of incidents, issues, and resolutions
  • Collaborate with cross-functional teams to ensure seamless service delivery

Requirements:

  • 5+ years of experience in customer support, help desk, or technical services
  • Expertise in MS Office suite, Adobe products (Captivate, Connect), and Skype
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer:

  • Competitive salary range ($90,000-$120,000/year)
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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