Senior Help Desk Specialist
3 weeks ago
At Twinn Intelligence Group, we're looking for an experienced Senior Help Desk Specialist to join our team in Herndon, VA. With an estimated salary of $90,000 - $120,000 per year, this role offers excellent compensation and career advancement opportunities.
Key Responsibilities:
- Provide timely and effective support to clients via phone, email, or chat
- Analyze and resolve complex technical issues, escalating when necessary
- Maintain accurate records of incidents, issues, and resolutions
- Collaborate with cross-functional teams to ensure seamless service delivery
Requirements:
- 5+ years of experience in customer support, help desk, or technical services
- Expertise in MS Office suite, Adobe products (Captivate, Connect), and Skype
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
- Competitive salary range ($90,000-$120,000/year)
- Comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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