Help Desk Specialist

1 day ago


Herndon, Virginia, United States Twinn Intelligence Group Full time

We are seeking an experienced Help Desk Specialist to join our team in the Herndon, VA area. As a senior-level IT professional, you will provide technical support and troubleshooting services to our clients, working closely with our team to ensure seamless delivery of services.

About Twinn Intelligence Group

Twinns Intelligence Group is a cutting-edge organization dedicated to delivering innovative solutions to meet the evolving needs of our clients. We strive for excellence in all aspects of our business, and we are committed to attracting top talent to join our team.

Job Description

This Help Desk Specialist role involves providing expert technical support and resolving complex issues related to IT systems and software applications. The successful candidate will have a strong understanding of Windows environment, software applications, and cloud-based systems.

Required Skills and Qualifications
  • Demonstrated experience with MS Office suite, Adobe products, and Skype.
  • Expertise in standard operational Windows environment, including desktop hardware, software, peripherals, and web technologies.
  • Proven experience with requirements management and account management, including access management of systems and applications in a cloud environment.
  • Excellent communication and interpersonal skills.
  • Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders.
  • Able to assess and validate requirements for stand-alone tablets, including operations & maintenance and system security plans.
Highly Desired Skills and Experience
  • Demonstrated experience with Sponsor's IT security guidelines and policies.
  • Knowledge of Project Management concepts and principles.
  • Ability to clearly explain rules, procedures, and complex technical information both orally and written.
  • Familiarity with transferring data between different systems.
Estimated Salary Range: $80,000 - $110,000 per year

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