Client Services Program Coordinator

2 weeks ago

Chicago, Illinois, United States 5H2 Hub International Midwest Limited Full time

About 5H2 Hub International Midwest Limited

In an ever-evolving landscape, 5H2 Hub International Midwest Limited provides essential support to businesses and individuals in navigating uncertainties. As a prominent player in the insurance brokerage sector, we are dedicated to ensuring our clients can have peace of mind, knowing their most valuable assets are protected. Our team, comprised of exceptional entrepreneurs and leaders across North America, is recognized for their profound expertise in the insurance field.

Why Join Us?

With a network of over 450 offices throughout North America, we offer a vibrant, competitive, and nurturing work environment designed to foster long-term success for our employees. At 5H2 Hub, we prioritize our employees' futures by providing ongoing opportunities for professional growth and development. Our entrepreneurial culture encourages individuals to make impactful decisions that benefit both our clients and the organization. We emphasize enhancing the industry knowledge of our insurance professionals to better serve our esteemed clients. Furthermore, we provide competitive and adaptable benefits options that evolve with your needs over time. Become a part of our mission to create a future that harmonizes a diverse workplace, financial stability, and career satisfaction.

We are an ideal fit if you:

  • Desire a forward-thinking work environment within a rapidly expanding organization
  • Aspire to help others secure their futures
  • Possess an entrepreneurial mindset and relish the challenge of driving business growth
  • Are dedicated to continuous learning and development to enhance your industry knowledge
  • Are self-driven and willing to invest time and effort in mastering the technical aspects of our operations
  • Value integrity and believe in achieving success through building relationships with others

POSITION SUMMARY

This role requires a professional individual with a strong drive, determination, and self-motivation to meet the demands of our Programs operations. Your primary goal will be to lead the team responsible for servicing existing accounts while identifying opportunities for business growth.

KEY RESPONSIBILITIES

  • Provide personalized training to new or current team members
  • Serve as an authority on our insurance policies and daily service protocols
  • Oversee departmental projects, including task delegation, escalation management, financial reporting, and promoting growth
  • Manage our largest Professional Liability accounts with assistance from the Professional Liability Steward team
  • Identify areas for enhancement and develop innovative solutions
  • Represent the Professional Liability team as a product specialist at in-person events
  • Address call and claim escalations promptly to ensure favorable outcomes
  • Assist in processing backdated approval requests from our team to the insurance provider
  • Deliver professional and courteous service to clients, carrier representatives, underwriters, business partners, and colleagues
  • Process quotations and binders as required
  • Take charge of issuing new business policies, endorsements, reinstatements, and initial claims reports
  • Investigate and process refunds for overpayments
  • Maintain accurate and comprehensive files and input critical data into the company's agency management system
  • Handle account rounding and new business development as appropriate, adhering to standard practices and procedures
  • Act as a liaison between clients and insurance carriers to gather underwriting information upon request
  • Fulfill daily job responsibilities, including responding to voicemails, emails, and client inquiries in a timely manner
  • Comply with service standards outlined in the procedure manual
  • Uphold confidentiality requirements related to insurance coverage

QUALIFICATIONS

  • High School diploma or equivalent; AA and/or college degree preferred
  • Possess an Illinois producer license suitable for the position or obtain one within 60 days and meet bonding requirements
  • Exceptional customer service and problem-solving skills
  • Outstanding verbal and written communication abilities
  • Proficient in utilizing computer systems, including Microsoft Office and automated agency management systems
  • Able to thrive in a positive team environment
  • Available to work a regular full-time schedule with potential for overtime as needed

Department: Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)

5H2 Hub International Midwest Limited is an equal opportunity and affirmative action employer that values diversity and does not discriminate based on various protected characteristics. We strive to make our website accessible to all users. For questions regarding website accessibility or assistance with the application process, please reach out to the US Recruiting Team.

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