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Guest Services Coordinator

2 months ago

San Diego, California, United States Mission Bay Inn San Diego Full time

We are looking for a courteous and professional Guest Services Coordinator committed to delivering an exceptional experience for all visitors.

The ideal candidate will be tasked with welcoming guests, managing their information, assigning accommodations, and responding to any questions to ensure a delightful stay.

Essential Duties:

  • Address guest inquiries and concerns as required
  • Manage bookings through various platforms and assist with guest requests
  • Collaborate with housekeeping to guarantee rooms are ready for guest arrivals
  • Maintain precise records of guest accounts
  • Facilitate the check-in and check-out process, provide room assignments, and document payment details

Qualifications:

  • High school diploma, GED, or equivalent
  • Experience in customer service and effective problem-solving
  • Strong organizational, time management, and interpersonal skills
  • Proficiency in Microsoft Office and reservation management software
  • Background in the hospitality sector is preferred