Field Operations Manager
3 days ago
We are seeking a highly skilled and experienced Field Operations Manager to join our team at Altruistic AC / Heating & Plumbing. As a key member of our management team, you will be responsible for overseeing the daily operations of our field service technicians and installation crews.
Key Responsibilities- Leadership and Management
- Supervise and lead a team of service technicians and installation crews
- Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
- Conduct regular ride-a-longs with technicians to provide feedback and coaching
- Quality and Safety
- Ensure all repairs and installations are completed to the highest quality standards
- Ensure all necessary permits are obtained and compliance with local, state, federal, and company requirements
- Ensure all team members comply with OSHA safety standards
- Customer Service
- Resolve customer issues or concerns to ensure complete satisfaction
- Communicate with customers to understand their needs and provide solutions
- Operations and Administration
- Manage workload and schedules to best utilize manpower and maximize profits
- Ensure all department operations are carried out in compliance with company policies and procedures
- Manage and stay within departmental budget
- Education and Experience
- High school diploma or equivalent
- 6+ years of field service management experience
- Skills and Qualifications
- Strong professional written and oral communication skills
- Highly organized and able to prioritize tasks
- Proven track record of maintaining professionalism, composure, and discretion
- Strong knowledge of HVAC systems and industry standards
- Strong Microsoft Office Skills (Word/Excel and Outlook)
- Compensation and Benefits
- Competitive salary and bonus structure
- Comprehensive benefits package including health, dental, and vision insurance options
- 65% of healthcare paid after 90 days on the company plan
- 401(k) plan with company match
- Professional Development
- Opportunities for professional growth and development
- Training and education programs to enhance skills and knowledge
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