Field Operations Manager

3 days ago


Pflugerville, Texas, United States Altruistic AC Heating & Plumbing Full time
Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team at Altruistic AC / Heating & Plumbing. As a key member of our management team, you will be responsible for overseeing the daily operations of our field service technicians and installation crews.

Key Responsibilities
  • Leadership and Management
    • Supervise and lead a team of service technicians and installation crews
    • Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
    • Conduct regular ride-a-longs with technicians to provide feedback and coaching
  • Quality and Safety
    • Ensure all repairs and installations are completed to the highest quality standards
    • Ensure all necessary permits are obtained and compliance with local, state, federal, and company requirements
    • Ensure all team members comply with OSHA safety standards
  • Customer Service
    • Resolve customer issues or concerns to ensure complete satisfaction
    • Communicate with customers to understand their needs and provide solutions
  • Operations and Administration
    • Manage workload and schedules to best utilize manpower and maximize profits
    • Ensure all department operations are carried out in compliance with company policies and procedures
    • Manage and stay within departmental budget
Requirements
  • Education and Experience
    • High school diploma or equivalent
    • 6+ years of field service management experience
  • Skills and Qualifications
    • Strong professional written and oral communication skills
    • Highly organized and able to prioritize tasks
    • Proven track record of maintaining professionalism, composure, and discretion
    • Strong knowledge of HVAC systems and industry standards
    • Strong Microsoft Office Skills (Word/Excel and Outlook)
Benefits
  • Compensation and Benefits
    • Competitive salary and bonus structure
    • Comprehensive benefits package including health, dental, and vision insurance options
    • 65% of healthcare paid after 90 days on the company plan
    • 401(k) plan with company match
  • Professional Development
    • Opportunities for professional growth and development
    • Training and education programs to enhance skills and knowledge


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