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Field Operations Manager

2 months ago

Pflugerville, Texas, United States Altruistic AC Heating & Plumbing Full time
Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team at Altruistic AC / Heating & Plumbing. As a key member of our management team, you will be responsible for leading our service technicians and installation crew, ensuring the highest quality standards are met, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and lead a team of service technicians and installation crew
    • Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
    • Conduct ride-a-longs with technicians and provide feedback
  • Quality and Compliance
    • Ensure all repairs and installations are completed to the highest quality standards
    • Obtain necessary permits and comply with local, state, federal, and company requirements
  • Communication and Customer Service
    • Communicate and monitor goals with the team
    • Resolve customer issues or concerns to ensure complete satisfaction
  • Operations and Administration
    • Manage workload and schedules to best utilize manpower and maximize profits
    • Ensure technicians are being dispatched effectively
    • Assist technicians with issues while in the field
    • Facilitate weekly meetings
    • Manage and stay within departmental budget
    • Achieve budgeted gross margin
    • Meet or exceed all company goals
  • Inventory and Equipment Management
    • Manage inventory, equipment, and service fleet
    • Review and approve new products and services
  • Additional Responsibilities
    • Perform clerical duties associated with field technician paperwork, personnel evaluations, and expense reports
    • Carry out additional duties assigned by the General Manager or Owner
    Requirements
    • Education and Experience
      • High school diploma or equivalent
      • 6+ years of field service management experience
    • Skills and Qualifications
      • Strong professional written and oral communication skills
      • Highly organized
      • Proven track record of maintaining professionalism, composure, and discretion
      • Strong knowledge of HVAC
      • Strong Microsoft Office Skills (Word/Excel and Outlook)
      • Aptitude for organization and record-keeping
      • Experience using ServiceTitan is a plus
      • Bilingual (Spanish & English) is preferred, but not required
      Benefits
      • Laptop
      • Cell phone
      • Company vehicle
      • Commission and performance-based bonuses
      • 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
      • Comprehensive benefits package including health, dental, and vision insurance options
      • 65% of healthcare paid after the 1st of the hiring month