Human Resources Coordinator

2 weeks ago

Los Angeles, California, United States Mastech Digital Full time

{"Job Title": "HR Service Center Representative - Sr", "Location": "Pasadena, CA, USA", "Position Summary": "Under limited supervision, the HR Service Center Representative - Sr processes moderate to complex Human Resources transactions related to employee changes and new hire information. This role focuses on a specific area of specialty within Human Resources programs such as pay, benefits (including retirement), leaves of absence, disability, and workers compensation. The representative acts as a resource for HR Representatives and other service center team members.", "Key Responsibilities": ["Process HR transactions related to employee pay, new hires, terminations, and personal status changes with accuracy and efficiency.", "Utilize Windows-based HR systems to enter, process, and retrieve employee data.", "Respond professionally and timely to new hire changes and employee requests.", "Handle escalated employee inquiries and resolve moderate to complex HR issues.", "Conduct case management and provide one-on-one training for HR Representatives and other team members.", "Collaborate with Quality Assurance, Training, and Team Management to enhance transaction procedures.", "Education/License/Certification": ["High school diploma or equivalent required.", "Advanced reading and basic math skills required.", "Bachelors degree or some college coursework preferred.", "Qualifications": ["Strong customer orientation with the ability to process transactions with a 95% accuracy rate.", "Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers.", "Experience navigating Windows-based HR information systems.", "Excellent interpersonal, verbal, and written communication skills with a customer service focus.", "Ability to work independently under limited supervision and adopt new procedures as needed.", "Adherence to confidentiality rules and the ability to work in a Labor/Management Partnership environment.", "Preferred Qualifications": ["Experience with PeopleSoft 8.8.", "Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel, and PowerPoint.", "Familiarity with Taleo and Cisco systems.", "Additional Job Details": ["Required Level of Education: BA/BS", "Experience Required: 2-4 years in a related role", "Specific Systems Knowledge Required: Outlook, Oracle, Salesforce", "Specific Systems Knowledge Preferred: Outlook, Oracle, Salesforce, Taleo, Cisco", "Expected Shift: 8:30 AM - 5:30 PM", "Interview Process": ["Initial Interview: Phone call with hiring manager", "Second Interview: Microsoft Teams (camera on) Panel Interview", "Top Responsibilities: Answering phones, chats, and helpdesk items (emails)", "Top Skillsets Needed: Customer service, patience, and high capacity for managing tasks", "Agency Contact: Agencies should not reach out directly via calls or email", "Note: There may be a possibility for extension based on budget approval for 2025."]}

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