Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.
Key Responsibilities- Guest Registration: Register guests in a timely and efficient manner, ensuring all necessary information is collected and accurate.
- Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and providing information on hotel services and amenities.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
- Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with other departments, including Housekeeping, Engineering, and Food and Beverage, to ensure guest satisfaction and resolve any issues that may arise.
- Language Skills: Must be able to communicate in English.
- Customer Service: Provide exceptional customer service and ensure a positive guest experience.
- Teamwork: Demonstrate a team-oriented approach and be willing to pitch in to support colleagues as needed.
- Adaptability: Be flexible and able to adapt to changing situations and priorities.
- Professionalism: Maintain a professional appearance and demeanor at all times.
Crescent Hotels & Resorts is committed to creating a great place to work where associates at all levels are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates.
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Front Desk Representative
1 week ago
New Haven, Connecticut, United States Crescent Hotels and Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.Key ResponsibilitiesGuest Registration: Register guests...
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Front Desk Representative
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