Patient Services Associate

2 weeks ago


New Haven, Connecticut, United States Fair Haven Community Health Care Full time

About Fair Haven Community Health Care
Fair Haven Community Health Care (FHCHC) is a progressive and vibrant community health center dedicated to serving diverse populations through comprehensive healthcare services. With nearly 140,000 office visits across multiple locations, we are committed to providing high-quality care to individuals and families.

Our Mission
At FHCHC, our mission is to enhance the health and social well-being of the communities we serve by delivering equitable, high-quality, patient-centered care that is culturally responsive. For over five decades, we have been a trusted healthcare provider, ensuring access to excellent and affordable primary care for all, irrespective of insurance status or financial capability.

Position Overview
The Patient Access Representative plays a crucial role in our healthcare delivery system by engaging with patients and healthcare professionals. This position requires exceptional customer service skills and the ability to manage multiple tasks efficiently while handling all front desk operations related to patient care.

Key Responsibilities
The Patient Access Representative is responsible for:

  • Data Management: Demonstrating proficiency in data entry, supporting billing and collection processes, and ensuring accurate insurance verification and payment collection at the point of service.
  • Patient Registration: Registering patients in compliance with regulatory standards, enrolling them in patient portals, updating their information, and managing electronic health records.
  • Payment Processing: Managing daily cash drawer operations, processing payments, and facilitating payment arrangements with patients.
  • Appointment Coordination: Reviewing and maintaining accurate patient schedules, obtaining necessary medical releases, and ensuring all demographic and insurance information is correctly entered into the system.

Qualifications
Applicants should possess a high school diploma or GED, with a minimum of one year of relevant experience preferred. Familiarity with electronic appointment scheduling and strong customer service skills are essential. Bilingual proficiency in English and Spanish is required.

Work Environment
This position involves variable 8-hour shifts, including weekends as necessary, in an office setting with minimal physical demands. The role requires the ability to operate a computer and telephone continuously and manage changing priorities in a fast-paced environment.

Equal Opportunity Employer
Fair Haven Community Health Care is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.



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