Revenue and Reservations Coordinator

2 weeks ago

New Haven, Connecticut, United States Study Hotels Full time
Job Overview

The Study at Yale Hotel is on the lookout for a dedicated Revenue and Reservations Coordinator who embodies genuine hospitality and is committed to delivering exceptional service to our guests. This role is pivotal in managing reservation systems and executing revenue management strategies to enhance and maximize the hotel's room revenue. Our attentive team members uphold our core belief that guest satisfaction is our utmost priority. We welcome enthusiastic, service-driven individuals with a background in providing efficient service and unforgettable experiences.


Reservations Oversight
  • Oversee all incoming reservations and ensure timely responses.
  • Handle reservations for all special event weekends.
  • Participate in weekly meetings focused on Revenue Management, Group pick-up, Reservations, and Sales.
  • Assist in maintaining group selective targets and make necessary adjustments in the management system.
  • Verify duplicate reservations by contacting guests to confirm names and special requests.
  • Collaborate with the Sales Department on group rooming lists, reservation modifications, and billing as per agreements.
  • Monitor daily room type availability.
  • Keep track of non-guaranteed reservations on a daily basis.
  • Cancel reservations as required.
  • Create and manage group and transient room blocks.
  • Ensure all reservations have accurate billing and necessary details.
  • Monitor online travel agency reservations and requests.
  • Assist in processing all VIP and internal reservations, addressing any issues that arise.
  • Investigate and charge for no-show reservations.
  • Pre-block special requests and group assignments daily.
  • Develop rates and packages within the management system.
  • Create a daily listing of available rooms.
  • Possess knowledge of all Property Management Systems.
  • Support the Front Desk team as needed.
  • Train Front Office associates in reservation procedures.
  • Monitor reservations and discrepancies in the system.
  • Perform additional duties as necessary.

Revenue Management
  • Manage room inventory to ensure optimal allocation and restrictions to maximize revenue and profitability.
  • Responsible for developing rates, packages, and sales strategies within the hotel inventory systems.
  • Conduct revenue, profit, and demand analysis related to hotel rooms.
  • Contribute to forecasts, budgets, and both weekly and daily projections.
  • Prepare historical and prospective analyses of revenue and profit opportunities.

Key Responsibilities
  • Coordinate and manage the yield management process and its daily execution across all property management systems.
  • Work alongside the General Manager to implement appropriate yield controls to enhance hotel revenue from all distribution channels.
  • Continuously monitor hotel status throughout the day, adjusting inventory controls as necessary and communicating changes to the strategy team.
  • Create and maintain a rolling 12-month demand calendar.
  • Keep track of competitor pricing and understand local market dynamics and demand drivers.
  • Assist in monitoring group blocks to ascertain rooms available for transient customers, understanding group pick-up history and managing cut-off dates effectively.
  • Review daily arrivals and revenue reports for accuracy.
  • Manage brand and third-party distribution channels.
  • Analyze competitive occupancy and rates, recommending adjustments based on findings.
  • Collaborate with Sales and Marketing to provide insights on strategies for negotiating and securing optimal group and catering business.
  • Prepare and present the hotel’s weekly and long-term room forecasts for group and transient reservations.
  • Experience: A minimum of 3 years in a similar role within the hospitality sector, demonstrating a track record of advancement and currently holding a management position.

About Us

The Study at Yale Hotel, the inaugural property of the Study Hotels brand, is a sophisticated yet inviting hotel featuring 124 rooms, situated in a vibrant area known for its cultural offerings. The Study at Yale embodies the spirit of its surroundings, providing guests with personalized service, style, and comfort that is unmatched in the region. The hotel is characterized by themes of literature, art, music, and thoughtful design, evident throughout its inspiring spaces.

Eligible full-time team members are offered a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, along with paid time off and holidays.

Study Hotels is an Equal Opportunity Employer and is committed to creating a diverse environment. We do not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by law.

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