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Overnight Front Office Manager
2 months ago
Job Summary:
The Front Office Supervisor is a key member of the Omni Hotels team, responsible for ensuring a seamless and exceptional guest experience. This role requires a high level of customer service skills, technical knowledge, and leadership abilities.
Key Responsibilities:
- Guest Services: Ensure accurate and efficient check-in and check-out processes, handle guest issues and concerns, and maintain a high level of customer satisfaction.
- Front Desk Operations: Be thoroughly familiar with all check-in policies and procedures, technical equipment, and hotel facilities.
- Team Leadership: Train and develop new associates, manage shift checklists, and perform rooms control duties.
- Technical Skills: Possess a broad knowledge of Epitome, Synergy, and Vingcard systems, as well as computer skills in Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.
Requirements:
- Customer Service: Attain a high propensity for customer service and maintain a positive attitude in a fast-paced environment.
- Technical Skills: Previous experience with cash handling, computer skills, and familiarity with hotel operations software.
- Physical Demands: Ability to stand for prolonged periods of time and work overnight shifts.
