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Hotel Receptionist

2 months ago

New Haven, Connecticut, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions
  • Maintaining accurate records and handling guest requests and complaints
  • Working collaboratively with other departments to ensure a positive guest experience
Responsibilities

As a Front Desk Agent, you will be expected to:

  • Approach all interactions with guests and colleagues in a friendly and professional manner
  • Maintain a high level of knowledge about hotel services, facilities, and local attractions
  • Be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously
  • Be able to communicate effectively with guests and colleagues in a clear and concise manner
  • Be able to work a varied schedule, including evenings, nights, weekends, and holidays
Requirements

To be successful as a Front Desk Agent, you will need to have:

  • A high school diploma or equivalent
  • Previous experience in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Basic knowledge of Microsoft Office suite
Benefits

Aimbridge Hospitality offers a competitive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan