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Patient Service Representative
2 months ago
About Us
At Midwest Dental Group, we are passionate about delivering exceptional patient care and service. Our team is dedicated to creating a positive and supportive work environment that fosters growth and development.
Job Summary
We are seeking a highly motivated and organized Patient Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our office.
Responsibilities
- Enthusiastically greet and assist patients in person and via phone
- Update patient charts and accounts
- Schedule hygiene appointments to maximize provider schedules
- Ask for patient referrals
- Process new patient paperwork and accounts
- Review patient insurance eligibility from managed care lists
- Create and maintain patient call lists and utilize various scripting for patient communication
- Ensure all provider charges are posted correctly
- Confirm patient appointments
- Prepare and process referrals
- Process insurance submissions and pre-authorizations
- Manage delinquent patient accounts and follow up on patient complaints
- Ensure office supplies are in stock as needed
- Adhere to HIPAA privacy policies
- Maintain a neat and professional environment
Qualifications
- High School Diploma
- Front desk experience in a medical or dental office
- Computer proficiency in Microsoft applications
- General office equipment knowledge
- Attention to detail and ability to complete tasks with a high degree of accuracy
- Exceptional customer service skills
- Ability to communicate effectively with internal and external customers
- Analytical skills
- Dependable and reliable
- CPR Certification
What We Offer
We are an equal opportunity employer and value diversity at our company. We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply.
