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Advanced Technical Support Specialist
2 months ago
Advanced Technical Support Specialist
As a pivotal member of the Information Systems Technology department, the Advanced Technical Support Specialist plays a crucial role in delivering exceptional customer service and technical assistance. This position is dedicated to ensuring the smooth operation of computer systems and related technologies.
Key Responsibilities
The Advanced Technical Support Specialist is tasked with:
- Installing, maintaining, and upgrading computer systems and peripherals to ensure optimal performance.
- Providing comprehensive support for software applications, assisting faculty, staff, and students with technical issues.
- Managing and maintaining computer labs, audio-visual classrooms, video conferencing systems, and telecommunication equipment.
- Recording and editing lectures for online courses using various media tools and software.
- Offering training and support to instructors on effective video recording practices.
- Troubleshooting and resolving technical problems, documenting solutions in the service desk ticketing system.
- Facilitating video conferencing for both classroom and non-classroom events.
- Editing and enhancing media content as needed.
- Assisting in the organization and curation of media within lecture capture systems.
- Addressing classroom technology issues, ensuring all hardware and software function correctly.
Qualifications
- Bachelor's degree in a computer science or engineering-related field.
- A minimum of two years of relevant experience in technical support.
- Familiarity with cloud storage solutions and ticketing systems for tracking support requests.
- Physical capability to lift heavy equipment and work at heights.
- Knowledge of safety protocols and equipment usage.
- Availability to work flexible hours, including evenings and weekends as required.
- Proficiency in Adobe Creative Suite is advantageous.
Work Environment
This position is designated as On-Campus, with regular reviews to adapt to the evolving needs of the organization.
Compensation
The anticipated salary for this role is approximately $35.29 per hour, subject to factors such as qualifications, experience, and organizational needs.
Equal Opportunity Employer
The organization is committed to fostering a diverse workforce and encourages applications from all qualified individuals, regardless of background or identity.
Benefits Overview
A comprehensive benefits package is offered, including medical, dental, vision, and retirement savings options, along with professional development opportunities.
