Technical Support Specialist

4 weeks ago

Washington, Washington, D.C., United States Parker Hannifin Corporation Parker Aerospace Group Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing premier customer support through managing technical requests from internal and external customers. This role will support phone, email, and eChat inquirers, and you will effectively communicate with all division departments and division staff.

Key Responsibilities
  • Provide technical support for Sporlan products.
  • Perform remote diagnostics of electronic controls.
  • Install firmware via web application.
  • Provide pre-sales technical support to customers, including component sizing and selection, CAD model/drawing, part number selection, and competitor cross-references.
  • Provide post-sales technical support, including installation and startup assistance, diagnostic assistance, and resolution of field issues.
  • Provide on-site customer support as needed, including training, start-up assistance, troubleshooting, or sales-support.
  • Support the Customer Service and Sales teams, including product identification, service/repair component selection, part number creation, and product sizing/selection.
  • Maintain technical literature and support material.
  • Provide input on product requirements and specifications.
  • Analyze customer issues and product VA/VE opportunities for product improvements.
  • Assist design and manufacturing associates in the development of new and/or revised products according to customer requirements.
  • Provide timely reports summarizing findings on a given product or project.
  • Develop and maintain comprehensive knowledge of competitive products and their activity in the market place.
  • Participate in the development and implementation of appropriate response strategies.
  • Develop and execute customer communication programs and special marketing plans.
  • Track daily, weekly, and monthly activities to identify and implement process improvements.
  • Maintain the highest degree of customer service, throughput, and quality.
  • Participate in division lean and high-performance team activities.
Requirements
  • 4-year college degree preferred (BS in electrical, computer, or mechanical engineering).
  • 2-5 years of sales or engineering experience preferably within a manufacturing division.
  • Experience with industrial controls and/or software programming.
  • Understanding of financial statements and analysis.
  • PC literate (MS Office, AutoCAD, AutoDesk Inventor, MS Teams, Zoom preferred).
  • Excellent comprehension with the ability to understand, describe, and discuss problems of a technical nature.
  • Technical competence in electrical and/or mechanical systems.
  • Refrigeration/air-conditioning knowledge is a plus.

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