Technical Support Specialist

3 weeks ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Description

At AHU Technologies Inc, we are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support for desktop, laptop, and mobile devices, including Windows and Apple operating systems.
  • Install and configure computer devices, including hardware and software.
  • Accurately track all service requests, incidents, and change requests in our ITSM platform.
  • Provide desktop support both remotely and on-site using designated tools for technical support.
  • Work closely with engineers and developers to troubleshoot issues that impact desktop, network, and application layers operations.
  • Provide a high level of customer service to end-users on a daily basis.

Requirements:

  • 6 years of experience in technical support, with a focus on desktop and laptop support.
  • CompTIA A+ or equivalent certification.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].

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