Technical Support Specialist

2 days ago


Washington, Washington, D.C., United States Saitech Inc Full time
Job Title: Systems Support Specialist

Saitech Inc is seeking a skilled Desktop Support Specialist to join our team in supporting the NASA End-user Services & Technologies (NEST) Contract for NASA Exploration Systems Development Mission Directorate.

Key Responsibilities:
  • Provide technical support for Mac and Windows desktop systems
  • Assist customers with hardware and software issues
  • Collaborate with the team to resolve complex technical problems
  • Document and maintain accurate records of support activities
Requirements:
  • Experience with customer-facing technical support
  • Knowledge of Mac and Windows operating systems
  • Ability to work in a fast-paced team environment
  • Excellent communication and problem-solving skills


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