Technical Support Specialist

4 weeks ago

Washington, Washington, D.C., United States Veterans United Home Loans Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Veterans United Home Loans. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our borrowers.

Key Responsibilities

  • Provide technical support to borrowers via phone, email, and social media
  • Address general inquiries and resolve issues in a timely and professional manner
  • Act as the first point of contact for borrowers needing assistance
  • Provide exceptional customer service and maintain a positive attitude
  • Work collaboratively with the team to achieve goals and objectives

Requirements

  • At least 6 months of experience as a Customer Service Representative
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Proficient in basic computer technologies and strong typing skills
  • Experience navigating CRM, Encompass, Outlook, and MyVU

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • A chance to make a difference in the lives of our borrowers

About Us

Veterans United Home Loans is a proud Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

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