Wine Sales Operations Specialist

1 week ago


New York, New York, United States Sothebys group Full time
About Sotheby's

Sotheby's is a world-renowned destination for art and luxury, established in 1744. We promote access, connoisseurship, and preservation of fine art and rare objects through auctions, private sales, and retail locations.

The Role

We are seeking a Retail Sales Operations Associate to support the growth plan for the direct sales component of the Sotheby's Wine retail business. This professional will analyze data to identify opportunities and effectively communicate actionable insights to inform and drive strategies for multi-channel client engagement.

Responsibilities
  • Provide timely data insights for planning, reporting, outreach, and client development
  • Assist the sales team with onboarding new clients, including registering wine-related interests
  • Regular analysis of buyers in both auction and retail to understand buying habits, preferences, and spending thresholds
  • Maintain accurate client data in CRM tools
  • Partner with the buying team to identify opportunities based on depletion trends and client interest
  • Assist with the development of sales campaigns in partnership with the sales and buying teams
  • Work with auction team to create more crossover opportunities between auction and retail clients
  • Support the order flow to enable the direct sales team to meet and exceed sales goals
  • Ensure sales orders are processed, shipped, and closed in a timely manner
  • Post-sale functions including client confirmation and follow-through with respect to shipping or storage
  • Engage with Tech teams in order to deliver feedback and insight for iterations and improvements to our CRM capabilities
Requirements
  • Minimum of Bachelor's degree required
  • Interest in, and working knowledge of wine preferred
  • Proven track record of leveraging data to drive business and sales growth
  • Strong organizational skills
  • Laser-focused attention to detail
  • Ability to juggle and prioritize, based on deadlines multiple projects at a time
  • Capable of working on both an independent and team basis
  • Flexible work schedule inclusive of attending events at night and on some weekends
  • A high degree of business acumen, sophistication, and the ability to build rapport with a variety of personalities
Equal Opportunity Employer

Sotheby's is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state, or local law.


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