Wine Specialist

2 weeks ago


New York, New York, United States Aqua Restaurant Group Full time
Position Overview:
The Wine Specialist plays a crucial role in enhancing the wine and beverage service within the establishment.

Our goal is to deliver exceptional service while educating and guiding patrons in their wine selections and pairings, ensuring that high standards are upheld and customer expectations are met.


Key Responsibilities:

  • Advises guests on wine choices based on their preferences, budget, and menu selections.
  • Manages the serving and storage of wines, providing training to staff on wine offerings.
  • Guarantees that wines are served in appropriate glassware and at optimal temperatures.
  • Exhibits a welcoming demeanor, extensive knowledge of wines and spirits, and excellent interpersonal skills.
  • Holds a comprehensive understanding of regional wine regulations, varietals, harvest periods, climate influences, and fermentation techniques.

Customer Engagement:

  • Ensures that every guest receives outstanding service and attention.
  • Confidently makes wine recommendations.
  • Seizes sales opportunities while prioritizing the guest experience.
  • Collaborates with restaurant staff to foster a delightful dining atmosphere.
  • Welcomes guests and addresses their inquiries.
  • Notifies team members when tables require assistance and supports them in their duties.
  • Maintains knowledge of the menu to provide informed suggestions.
  • Monitors guest satisfaction and addresses any concerns promptly.

Departmental Duties:

  • Possesses in-depth knowledge of the wine list.
  • Acts as a respected team member with a commitment to enhancing customer satisfaction.
  • Arrives punctually for scheduled shifts and adheres to company policies regarding attendance.
  • Ensures proper stock levels of wine and follows established ordering protocols.
  • Maintains cleanliness and organization in wine storage areas.
  • Monitors equipment standards and communicates needs to management.
  • Keeps wine lists updated in collaboration with management.
  • Responsible for conducting and maintaining monthly wine inventory.
  • Treats company assets with care and respect.
  • Participates in meetings and training sessions as directed by management.
  • Stays informed about current regulations regarding hygiene, licensing, and safety as they pertain to the restaurant.
  • Follows and upholds cleaning protocols.
  • Remains focused and dedicated to tasks at hand.

Qualifications:
Experience as a Wine Specialist: 2 years (Preferred)

Experience in Upscale Fine Dining: 2 years (Required)

Education:
  • High school diploma or equivalent (Preferred)

Additional Experience:
Wine Specialist: 2 years (Preferred)

Fine Dining Experience: 3 years (Preferred)

Inventory Management: 1 year (Preferred)

Aqua Restaurant Group is an Equal Employment Opportunity employer.

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