Member Services Coordinator

2 weeks ago

Staten Island, New York, United States Crunch Fitness Full time

Front Desk Coordinator

Qualifications:

  • Fluent in English
  • Strong reading and writing abilities
Key Skills:
  • Excellent communication abilities
  • Exceptional customer service skills
Key Responsibilities:
  • Identify the desires and needs of potential members through a thorough Needs Analysis using the Guest Courtesy Card.
  • Provide information to potential members in person or via phone about club facilities and programs tailored to their specific interests.
  • Convert phone inquiries into club visits.
  • Conduct tours and offer trial memberships to prospective members, effectively showcasing equipment and facilities while guiding them through the decision-making process.
  • Encourage upgrades of existing memberships by adding family members and offering personal training packages and group training sessions.
  • Complete all necessary paperwork for accurate membership sales and records, achieving daily, weekly, monthly, and quarterly sales targets.
Member Engagement:
  • Welcome all members and their guests by name and wish them a productive workout.
  • Bid farewell to all members as they leave the facility.
  • Check Ins:
  • Process all member and guest check-ins in accordance with company protocols.
  • Ensure all members are utilizing services and programs appropriate to their membership level.
  • Manage messages on club software during member check-in.
  • Monitor the ABC screen to schedule kick-offs.
  • Address all member requests or escalate to a manager as needed.
Guest Relations:
  • Promptly and courteously greet all guests.
  • Explain membership options to guests and inquire if they would like to enroll.
  • Ensure all guests meet the qualification criteria according to company policies.
  • Provide tours for all first-time guests.
  • Follow up with all guests.
Communicate special events to both members and guests.

Administrative Duties:
  • Answer phone calls in a courteous and professional manner.
  • Become proficient in the CMS system.
  • Maintain a professional demeanor at all times.
  • Schedule member services such as tanning.
  • Facilitate payment for member services following company procedures.
  • Familiarize yourself with club facilities, services, programs, and schedules.
  • Keep a clean and organized workspace.
  • Assist with various projects as assigned by club management.
  • Adhere to all policies and procedures outlined in the Employee Handbook.
  • Take the initiative to learn opening and closing responsibilities.
Employment Type: Full-time

Benefits:
  • Employee discount
Schedule: Morning shifts available

Work Location: In-person

Job Type: Part-time

Salary: $16-$17

Are you looking to blend work, fitness, and enjoyment? We seek dynamic and enthusiastic individuals who are passionate about health and fitness to join our team. Working at Crunch Fitness offers an opportunity to motivate others in achieving their fitness aspirations. Our inclusive philosophy attracts a diverse group of professionals, making it a fantastic place to work. Join us at Crunch Fitness, where we prioritize making exercise enjoyable and provide state-of-the-art facilities along with a variety of classes.

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