Surgical Coordinator
6 days ago
Orlin & Cohen Medical Specialist Group is seeking a highly skilled Surgical Coordinator to join our team. As a key member of our orthopedics department, you will be responsible for coordinating surgical procedures, managing patient schedules, and providing exceptional customer service.
Key Responsibilities- Coordinate surgical procedures, including scheduling, preparation, and follow-up
- Manage patient schedules, ensuring timely and efficient processing of appointments
- Provide exceptional customer service, responding to patient inquiries and resolving issues in a professional and courteous manner
- Collaborate with physicians, clinicians, and other staff members to ensure seamless communication and coordination of patient care
- Maintain accurate and up-to-date patient records, including demographic information and medical history
- Monitor and respond to patient voicemails, ensuring timely and effective communication
- Escalate complex issues to leadership for proper resolution
- High school diploma or equivalent required; medical terminology experience preferred
- Minimum 1-2 years of experience in a customer service position, preferably in a healthcare setting
- Excellent verbal communication skills, with ability to multitask and work in a fast-paced environment
- Computer proficiency and ability to work with basic office equipment
- Ability to relocate to Staten Island, NY prior to starting work
- 2+ years of experience in medical scheduling or a related field
- Knowledge of manual and computerized scheduling systems
- Knowledge of customer service principles and techniques
- Competitive hourly rate: $25.00 per hour
- Full-time opportunity with a 5-day work week (Monday - Friday, 9:00am - 5:30pm)
- Occasional Saturdays required
- Travel between two offices
- 401(k) matching, dental insurance, employee discount, flexible schedule, flexible spending account, health insurance, life insurance, opportunities for advancement, paid time off, retirement plan, tuition reimbursement, and vision insurance
Please submit your application, including a detailed description of your experience in surgical booking/coordinating.
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