Project Operations Manager

2 weeks ago

Paramount, California, United States Sam Scully Staffing Inc Full time
Job Overview

Position Summary

The Project Operations Manager is essential in guiding projects from inception to successful execution. This role requires strong communication skills and a problem-solving mindset, ensuring that all projects are delivered punctually and within financial constraints while striving for excellence and client satisfaction.


Key Responsibilities

  • Act as the primary point of contact for clients regarding project-related inquiries, maintaining professionalism and composure.
  • Collaborate with the Contract Coordinator to prepare pricing estimates for management approval.
  • Initiate project scheduling upon receipt of deposits and inform the Field Supervisor to prepare for site visits.
  • Confirm client availability one week prior to project commencement and establish a deadline for confirmation.
  • Respond to all communications within 24-48 hours, ensuring team members are included in correspondence; address urgent matters promptly.
  • Coordinate with direct reports or general contractors to resolve project issues as they arise.
  • Ensure adherence to safety protocols and company policies, reporting any violations to the appropriate supervisor.
  • Develop and execute project plans, ensuring all documentation is accurate and up-to-date.
  • Provide regular status updates to direct reports as required.
  • Assess and prepare necessary materials for projects in collaboration with the Field Supervisor prior to project initiation.
  • Maintain project updates in the internal CRM system, including uploading relevant project images.
  • Utilize the internal project management software to keep all project information current.
  • Demonstrate attention to detail, manage multiple priorities effectively, and maintain sound judgment under pressure.
  • Exhibit a strong customer service orientation, follow management directives, and adhere to the established chain of command.
  • Manage a busy work environment, maintaining professionalism and composure in stressful situations.
  • Conduct site visits for claim reports and ensure follow-up communication with clients while updating the CRM.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma or equivalent is required.
  • A minimum of 5 years of experience in waterproofing and decorative design is necessary.
  • Bilingual in Spanish is preferred but not mandatory.
  • A valid driver's license with a clean driving record is essential.
  • Proven ability to take initiative, manage multiple tasks, and meet deadlines.
  • Strong communication skills to effectively interact with all organizational levels and clients.
  • Ability to document production and work data through detailed reporting.
  • Aptitude for providing constructive feedback and implementing efficiency improvements.
  • Maintain a positive attitude and a strong desire for continuous learning.
  • Goal-oriented and self-motivated individual.

Physical and Work Environment Requirements

  • Regularly required to use both hands; frequently required to stand, sit, stoop, talk, hear, and communicate verbally and in writing.
  • Must be able to walk and stand for extended periods and reach with both hands and arms.
  • Occasional lifting or moving of up to 50 pounds may be required.
  • Must be able to climb stairs, ladders, or ramps regularly.
  • Willingness to adhere to proper dress and grooming standards.
  • Work may be performed in various environments, both indoors and outdoors, with potential exposure to extreme temperatures.
  • Ambient noise levels may vary from quiet to moderate, with potential for elevated noise levels during certain tasks.
  • Must have the ability to hear clearly with or without reasonable accommodation.
  • Vision must be reasonable (corrective lenses acceptable) with the ability to distinguish colors.

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