Branch Operations Leader

2 weeks ago

Anchorage, Alaska, United States AAA Northern California, Nevada & Utah Full time
Position Overview
At AAA Northern California, Nevada & Utah, we are committed to our vision, mission, and values, which serve as the cornerstone of our operations. Our goal is to evolve AAA for the future by fostering lifelong relationships with our Members through the creativity and dedication of our Team Members.

Why Choose AAA?
  • Competitive Compensation - potential participation in AAA's discretionary annual incentive plan or other incentive programs based on your role
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Comprehensive Benefits - including Medical, Dental, Vision, wellness programs, and more
  • Paid Holidays
  • Paid Time Off - Team Members earn paid time off monthly, plus an additional 24 hours annually for volunteer work
  • Collaborative Culture - AAA values your contributions in delivering exceptional service to our members
  • Complimentary AAA Classic Membership
  • Discounts on AAA Products
  • Tuition Reimbursement Opportunities

Role Summary
This role is pivotal in overseeing the overall expansion, development, profitability, customer retention, satisfaction, member experience, and staffing of a branch. You will manage all operational functions within the branch and hold direct accountability for all personnel assigned to your location. Your success will hinge on a comprehensive understanding of branch operations to achieve consistent revenue growth and maintain or improve operating margins.

Key Responsibilities
  • Accountable for revenue generation and profitability through effective branch P&L management.
  • Oversee the sales of all AAA products within the branch, including Membership, Property & Casualty Insurance, Life Insurance, ancillary Insurance Products, and Travel services.
  • Manage daily operational activities and monitor monthly performance metrics.
  • Analyze branch data and performance statistics to identify growth opportunities and develop strategies for new business development.
  • Determine staffing and support needs to implement business plans and capitalize on branch opportunities.
  • Proactively address issues and develop solutions within business segments.
  • Lead the creation and execution of branch strategies and business plans.
  • Conduct recruitment, performance evaluations, and coaching for branch employees.
  • Foster an engaging work environment that encourages feedback and continuous improvement.
  • Drive leadership and talent development initiatives.
  • Build relationships within the community and represent AAA's interests to local leaders.
  • Ensure compliance with AAA policies, procedures, and regulations.
  • Provide insights to enhance the competitive positioning of AAA products and services.

Qualifications
  • Proven leadership capabilities.
  • Demonstrated success in business decision-making and strategic planning.
  • Experience with P&L management and revenue accountability.
  • Strong analytical and problem-solving skills with a focus on data-driven decision-making.
  • Ability to collaborate across various business units.
  • Proficient in developing and executing business and financial plans.
  • Excellent project management and organizational skills.
  • Ability to navigate change and ambiguity effectively.
  • Broad knowledge of the insurance industry and membership operations.
  • Strong computer skills, particularly in MS Office applications.
  • Bi-lingual communication skills are a plus.
  • Insurance industry knowledge is preferred.
  • Familiarity with AAA products and systems is advantageous.

Education & Experience
  • Bachelor's degree in a relevant field or equivalent experience.
  • 2-3 years of supervisory experience in travel, retail sales, insurance, or financial services.
  • 2-3 years of sales experience.
  • Valid Driver's License required.
  • Preferred: DOI Property and Casualty Insurance License and Life Insurance License.

Work Environment
This position is primarily office-based, requiring extended periods of sitting at a desk or workstation. Travel may be necessary for business meetings or conferences, with significant time spent using a personal computer.

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