Branch Operations Leader
1 week ago
JOB SUMMARY
This position plays a crucial role in overseeing the growth, development, and profitability of a branch within AAA Northern California, Nevada & Utah. The Branch Operations Leader is responsible for ensuring exceptional customer satisfaction and staff performance while managing all operational activities.
WHY WORK WITH US?
At AAA, we offer competitive compensation, including participation in our discretionary annual incentive plan, and a 401k matching program of $1 for $1 up to 6% of eligible earnings. Our benefits package includes medical, dental, and vision coverage, along with a wellness program. Enjoy paid holidays and time off, with additional hours allocated for volunteer activities. We foster a collaborative environment that values your contributions and provides a free AAA Classic Membership, product discounts, and a tuition reimbursement program.
KEY RESPONSIBILITIES
- Manage branch P&L to ensure revenue and profitability targets are met.
- Oversee the sale of all AAA products, including Membership, Property & Casualty Insurance, Life Insurance, and Travel services.
- Analyze branch performance metrics to identify growth opportunities and develop strategies for new business development.
- Lead recruitment, performance evaluations, and coaching to enhance employee engagement and productivity.
- Foster a positive work environment that encourages feedback and continuous improvement in member experience.
LEADERSHIP AND COMMUNITY ENGAGEMENT
- Develop and maintain relationships within the community, representing AAA's interests to local leaders.
- Ensure compliance with AAA policies and regulations while providing insights for competitive positioning of products and services.
QUALIFICATIONS
- Bachelor's degree in a related field or equivalent experience.
- 2-3 years of supervisory experience in travel, retail sales, insurance, or financial services.
- Proven leadership skills with a track record of successful business decision-making and planning.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Proficiency in MS Office applications and bilingual communication skills are preferred.
WORK ENVIRONMENT
This role is primarily office-based, requiring extended periods of sitting at a desk or workstation. Travel may be necessary for business meetings or conferences.
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