Help Desk Support Specialist

2 weeks ago

Madison, Wisconsin, United States Codeworks L.L.C Full time
Job Title: Help Desk Support Specialist

Codeworks L.L.C is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will provide technical support and troubleshooting assistance to end-users via phone, email, or chat.

Responsibilities:
  • Provide first-level technical support and troubleshooting assistance to end-users
  • Diagnose and resolve hardware, software, and network-related issues in a timely manner
  • Escalate complex technical issues to the appropriate teams for further investigation and resolution
  • Document all support interactions and resolutions accurately in the ticketing system
  • Assist with the installation, configuration, and maintenance of hardware and software systems as needed
  • Collaborate with internal teams to identify recurring issues and opportunities for process improvement
Requirements:
  • High school diploma or equivalent; technical certifications or relevant coursework preferred
  • Previous experience in a customer service or technical support role preferred
  • Strong troubleshooting and problem-solving skills with the ability to think critically under pressure
  • Excellent communication and interpersonal skills with a customer-focused attitude
  • Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts
  • Ability to multitask and prioritize workload effectively in a dynamic environment
  • Willingness to learn and adapt to new technologies and processes
About Codeworks L.L.C:

Codeworks L.L.C is a leading provider of IT staffing solutions serving Fortune 1000 companies in Wisconsin and nationally. We pride ourselves on our ability to evaluate, advise, and connect IT professionals with rewarding opportunities that align with their career goals. At Codeworks L.L.C, we are committed to fostering diversity, equity, and inclusion in our workforce and beyond. We believe in providing equal opportunities and value the unique perspectives that each individual brings to our team.

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.

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