Help Desk Analyst

1 week ago


Madison, Wisconsin, United States Focused HR Solutions Full time

Job Summary:

Focused HR Solutions is seeking a highly skilled Help Desk Analyst to join our team in Madison, WI. As a Help Desk Analyst, you will be responsible for providing technical support and resolving complex IT issues related to hardware and software.

Key Responsibilities:

  • Perform root cause analysis and issue resolution of complex IT issues related to hardware and software.
  • Communicate effectively with customers, including executives, to resolve technical issues.
  • Identify and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Prioritize tasks effectively and manage multiple projects simultaneously.

Desirable Skills:

  • ITIL 4 Foundation certification or similar.
  • CompTIA A+ certification or similar.
  • PMP certification or similar.

Requirements:

  • Must be a current Wisconsin resident.
  • Strong technical skills and experience in IT support.

About Focused HR Solutions:

Focused HR Solutions is a leading provider of HR solutions, dedicated to helping businesses succeed. We are committed to providing exceptional service and support to our clients and candidates.



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