Help Desk Analyst
1 week ago
Job Summary:
Focused HR Solutions is seeking a highly skilled Help Desk Analyst to join our team in Madison, WI. As a Help Desk Analyst, you will be responsible for providing technical support and resolving complex IT issues related to hardware and software.
Key Responsibilities:
- Perform root cause analysis and issue resolution of complex IT issues related to hardware and software.
- Communicate effectively with customers, including executives, to resolve technical issues.
- Identify and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Prioritize tasks effectively and manage multiple projects simultaneously.
Desirable Skills:
- ITIL 4 Foundation certification or similar.
- CompTIA A+ certification or similar.
- PMP certification or similar.
Requirements:
- Must be a current Wisconsin resident.
- Strong technical skills and experience in IT support.
About Focused HR Solutions:
Focused HR Solutions is a leading provider of HR solutions, dedicated to helping businesses succeed. We are committed to providing exceptional service and support to our clients and candidates.
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