Customer Service Representative

4 weeks ago


Carrollton, Texas, United States Precision Aviation Group Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Precision Aviation Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service to both internal and external clients.

Key Responsibilities:

  • Communicate with customers regularly to provide updates on in-progress jobs.
  • Resolve customer inquiries related to jobs and quotes in a timely and efficient manner.
  • Manage customer quote approvals and re-quoting as necessary to ensure client satisfaction.
  • Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
  • Ensure quotes are processed efficiently and within defined timeframes.

Requirements:

  • Collaborate effectively with other departments and individuals within the organization.
  • Demonstrate strong computer skills, including proficiency in ERP systems and Microsoft Office.
  • Ability to read, write, and follow verbal instructions in English, with basic math skills.
  • Build and maintain lasting relationships with customers to ensure repeat business.
  • Exhibit excellent interpersonal, written, and verbal communication skills.
  • Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.

Working Conditions:

  • Physical Demands: Requires sitting or standing for extended periods, frequent walking, bending, and reaching.

Work Location: Precision Aviation Group, Carrollton (Dallas), Texas.

Education/Training:

  • High school diploma required; a college degree in a business-related field is preferred.

Experience:

  • A minimum of 3 years of related experience in customer service, sales, or a related field, preferably in the aviation industry.

Benefits:

  • Competitive pay and a wide variety of benefits, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, and retirement plan.

How to Apply: Qualified candidates with strong drive, work ethic, and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.



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