Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Precision Aviation Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service to both internal and external clients.
Key Responsibilities:
- Communicate with customers regularly to provide updates on in-progress jobs.
- Resolve customer inquiries related to jobs and quotes in a timely and efficient manner.
- Manage customer quote approvals and re-quoting as necessary to ensure client satisfaction.
- Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
- Ensure quotes are processed efficiently and within defined timeframes.
Requirements:
- Collaborate effectively with other departments and individuals within the organization.
- Demonstrate strong computer skills, including proficiency in ERP systems and Microsoft Office.
- Ability to read, write, and follow verbal instructions in English, with basic math skills.
- Build and maintain lasting relationships with customers to ensure repeat business.
- Exhibit excellent interpersonal, written, and verbal communication skills.
- Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.
Working Conditions:
- Physical Demands: Requires sitting or standing for extended periods, frequent walking, bending, and reaching.
Work Location: Precision Aviation Group, Carrollton (Dallas), Texas.
Education/Training:
- High school diploma required; a college degree in a business-related field is preferred.
Experience:
- A minimum of 3 years of related experience in customer service, sales, or a related field, preferably in the aviation industry.
Benefits:
- Competitive pay and a wide variety of benefits, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, and retirement plan.
How to Apply: Qualified candidates with strong drive, work ethic, and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.
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