Customer Service Representative II

4 weeks ago


Carrollton, Texas, United States Dal-Tile Full time

At Dal-Tile, we're seeking a skilled Customer Service Representative II to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Interface with internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
  • Participate in special projects and perform additional duties as required.

Requirements:

  • A High School Diploma or GED equivalency is required.
  • 2 or more years of call center or customer service experience.
  • Focus on customer account management preferred.

We offer a competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.



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