Customer Service Representative
4 days ago
Customer Service Representative
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Enthusiast Auto Holdings team, you will play a critical role in ensuring exceptional customer experiences.
**Key Responsibilities**
* Provide top-notch customer service to clients via phone, email, and in-person interactions
* Assist with shipping logistics, returns, and exchanges
* Process cancellations and order modifications
* Verify order accuracy and part numbers
* Handle shipping claims for damaged or lost orders
* Offer technical support and respond to customer inquiries in a timely manner
**Requirements**
* Positive attitude and customer service mindset
* Basic computer skills and proficiency in Microsoft Office suite
* Strong communication skills and ability to work in a fast-paced environment
* Bilingual (Spanish) proficiency a plus
* Previous customer service or call center experience a plus
**Work Environment**
* 40-hour workweek with occasional nights and weekends
* Must be onsite
**About Us**
Enthusiast Auto Holdings is a dynamic and growing company dedicated to delivering exceptional customer experiences. We are passionate about providing top-notch service and support to our clients, and we are seeking like-minded individuals to join our team.
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