Customer Service Representative

4 weeks ago


Carrollton, Texas, United States HomeTeam Pest Defense Full time

At HomeTeam Pest Defense, we prioritize delivering exceptional customer experiences. As a Customer Service Representative, you will be the face of our company, ensuring that every interaction with our customers is positive and memorable.

Key Responsibilities:

  • Provide top-notch customer service that drives customer loyalty and retention.
  • Communicate effectively with internal and external customers, addressing their concerns and resolving issues in a timely manner.
  • Initiate new services, answer questions, and provide pricing information to prospects.
  • Interact with customers via phone, scheduling services and resolving billing inquiries.
  • Enter service-related notes in our system software and maintain accurate customer files.
  • Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues.

Perks of Working with HomeTeam:

  • Competitive pay and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Company-paid life and AD&D insurance.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid time off and holidays.
  • Employee discounts.
  • Tuition reimbursement.
  • Dependent scholarship awards.
  • Opportunities for professional growth and advancement.

Why Choose HomeTeam?

  • We are the #1 pest management company to homebuilders.
  • We perform over 2,000,000 services annually.
  • We have exclusive technology with our Taexx built-in pest control system.
  • We are a recession-resistant industry leader.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction.



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