Customer Service Representative

3 weeks ago


Carrollton, Texas, United States Hugh M. Cunningham Companies Full time
Customer Service Representative

At Hugh M. Cunningham Companies, we pride ourselves on delivering high-quality service and value to our clients. As a Customer Service Representative, you will work directly with manufacturers, customers, and outside sales associates to provide pricing, specifications, availability of products, and to process customers' orders.

Responsibilities:
  • Respond to new and existing customer requests via inbound calls and emails.
  • Review all orders for pricing, terms, ship date, etc., and confirm with customer prior to entering.
  • Help with customer issues and find the best possible solutions.
  • Monitor backorders and communicate status to customers.
  • Provide support to outside sales personnel as requested.
  • Educate and provide recommendations on other products in the line.
  • Follow up on job quotes and communicate to outside sales when a large job is quoted.
  • Update and maintain current pricing and records.
  • Responsible for assigned manufacturers' products within a Team.
  • Communicate all pricing changes to Team members and Sales personnel.
  • Seek and attend necessary training to support assigned product lines.

Requirements:
  • Excellent interpersonal communications skills, both verbal and written.
  • Must be a team player.
  • Ability to multi-task and perform well in a fast-paced environment.
  • Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation.
  • Attention to detail.
  • A flexible/positive 'can-do' attitude.
  • Willing to learn.
  • Stable job history.
  • Minimum 2 years of customer service experience over the phone.
  • HVAC, plumbing or construction customer service a plus.


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