Customer Service Representative
3 weeks ago
Job Summary
At Staff Force, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our Mass and National accounts.
Key Responsibilities
- Customer Relationship Management: Develop and maintain strong relationships with our customers, ensuring their needs are met and any issues are resolved quickly.
- Order Processing: Accurately retrieve and process customer POs using our EDI system, ensuring timely entry and fulfillment.
- Communication & Issue Resolution: Respond to customer inquiries and address account issues efficiently, acting as a liaison between customers, internal departments, and the sales team.
- Logistics & Inquiries: Provide logistical support for customer orders, addressing shipping and delivery details, and answer inbound consumer calls to assist with product inquiries and resolve concerns.
- Collaborative Team Support: Work closely with internal teams, including Distribution center, Sales, Inventory, Marketing, and Finance, to meet customer needs.
- Proactive Issue Prevention: Create and implement plans of action to prevent and resolve customer issues, avoiding escalations.
- Follow-Up & Accountability: Ensure all pending and unresolved customer requests are followed up daily.
Requirements
- Excellent verbal and written communication skills, with strong email etiquette.
- High-level organizational, planning, and time management skills.
- Accuracy in data entry, strong attention to detail, and the ability to manage multiple priorities.
- Able to assess urgent situations and respond effectively.
- Demonstrates initiative and leadership when required, thriving in fast-paced environments.
- Quick learner who can work well under pressure and meet tight deadlines.
- Ability to follow directions and work collaboratively within a team.
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