Customer Service Representative

4 weeks ago


Carrollton, Texas, United States HomePro Full time
Job Overview

HomePro is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries and issues.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and in-person interactions
  • Assist customers with product and service inquiries, troubleshooting, and technical support
  • Process customer orders and resolve any issues related to order fulfillment
  • Collaborate with internal teams to ensure seamless customer experiences
  • Document customer interactions and feedback for quality improvement

Requirements:

  • Previous customer service experience, preferably in the tech or home improvement industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic knowledge of home technology products and services
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About HomePro:

HomePro is a leading provider of home integration services, offering a wide range of products and services to enhance the comfort, convenience, and security of our customers' homes. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.



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